1. Why do I get booted back to the login page when I hit save?

We believe it has to do with the Content Advisor being enabled. To fix this:
  1.  Click Tools > Internet Options.
  2.  Click the Content tab.
  3.  Disable the Content Advisor.

2. I cannot access the read aloud capability in Adobe Acrobat Reader 8.

To access the read aloud capability in newer versions of Adobe Acrobat Reader, download the newest version of Acrobat Reader at http://www.adobe.com/go/EN_US-H-GET-READER.

1. After installing Acrobat Reader, open the program, and click edit.
2. Select Preferences
3. Click on Internet, and make sure Display PDF in Browser is NOT checked.
4. Click OK. Note: You may have to restart your computer.
5. Log in to your VLA account, and click on your unit.
6. Click the PDF File link at the top of the unit. The unit will open in a new window with a menu along the top.
7. On the new menu, click View > Read Out Loud/Activate Read Out Loud. You may also opt to use the keyboard shortcut Shift+Ctrl+Y.
8. Click the paragraph you would like to have read. The voice will read the highlighted text.
   
   Note: To read entire page, click > View > Read Out Loud/Read This Page Only. You may also opt to use the keyboard shortcut Shift+Ctrl+V.
   
   
9. To stop the reader, keyboard shortcut ctrl+shift+e
   
   *Note: The read aloud voice is dependent upon your version of Windows. Windows XP uses a male voice, and Windows Vista uses a female voice.

3. MAC Users: How do I get my PDF file to read out loud?

1. Open the PDF file, and highlight the portion of the text you would like to hear.
2. Click Safari > Speech > Activate.
   

4. Once I have logged in, I select a course and choose the unit to work on. The program returns to the login page.

We believe this to be a cookie setting error. Please adjust your browser to always allow session cookies. The following directions may help to make this correction.

• Open your Internet Explorer browser.
• ChooseTools > Internet Options from the menu.
• Choose the Privacy tab.
• Click the Advanced button.
• Check Override automatic cookie handling and Always allow session cookies.
  
  Note: The user can choose to Accept, Block, or be Prompted for First-Party Cookies or Third-Party Cookies.

5. I forgot/lost my username and password.

Contact the VLA Point of Contact at your school. This individual has access to all login account information.

6. I cannot access the website.

Make sure you are using the correct address: www.virtuallearningacademy.net.

7. I am using the correct site but still cannot access the login page.

Make sure you are using Internet Explorer 6.0 or higher as your browser, and a Windows 98 or higher operating system.

8. I can access the login page with my username and password, but my units are appearing blank.

Make sure you are using Internet Explorer 6.0 or higher as your browser, and a Windows 98 or higher operating system.

9. I am using Internet Explorer 6.0 or higher, but the units are still blank.

At this point, you may need to change the security setting on your browser.

• Click Tools > Internet Options.
• Select the Privacy tab.
• Change the privacy setting to medium or low.

10. I cannot access the videos.

QuickTime must be installed on your computer to access the videos. Download this free program at www.quicktime.com.

11. I am using Internet Explorer 8 and cannot open videos.

Quick Fix: When the security warning box appears, select No. You will need to do this each time you wish to access video content.

To permanently fix the problem, launch Internet Explorer 8 and follow these steps:

• Click Tools > Internet Options.
• Select the Security tab.
• Click the Custom Level button.
• In the Miscellaneous section, change Display mixed content to Enable.

12. I have a unit to redo but cannot type in the answer box.

For a student to redo a question, the background color of the question must be gray. If it is pink, the student must send this unit back to the teacher to be graded again.

The teacher must choose which question(s) the student should redo. Those questions should each be marked Redo, not Incorrect. The teacher must choose This unit must be redone at the bottom of the page.

13. My math courses will only print one page of content.

Click the PDF File link that is located at the top left hand corner of the page within the content. Once the content is opened as a PDF file, you will be able to click on the Printer Friendly button on the left side of the screen, and all pages of the content will print.

14. MAC Users: There is no Ctrl button for special characters

There are codes for special symbols specifically for Mac users. A list of these codes can be accessed at http://tlt.psu.edu/suggestions/international/accents/codemac.html

Click on the VLA User Manual that you wish to access:

Student Manual

Teacher Manual

Point of Contact